Contact us

Need help with an order, sizing, delivery, exchange or anything else? Our team is here to help.

For the quickest response, please include your order number whenever your enquiry is related to an existing purchase.

Customer Support

Email: hello@upsole.com
Website: www.upsole.com
Support Hours: [Monday–Saturday, 10:00 AM–05:00 PM]

We aim to respond to customer enquiries as quickly as possible during business hours.

Order & Delivery Support

For questions regarding:

  • Order status
  • Shipping and tracking
  • Delivery issues
  • Size assistance
  • Exchanges
  • Damaged or incorrect products
  • Refunds

Email us at hello@upsole.com with your order number and a short description of your query.

Returns & Exchanges

Eligible exchange requests must be raised within the period specified in our Return, Exchange & Refund Policy.

To help us process your request faster, please include:

  • Order number
  • Product name
  • Size ordered
  • Reason for the exchange or return
  • Clear photographs where the product is damaged, defective or incorrect

For complete eligibility and conditions, please refer to our Return, Exchange & Refund Policy on www.upsole.com.

Product & Sizing Questions

Not sure about your size or need more information about a sneaker before ordering?

Write to us at hello@upsole.com and our team will help you choose the right pair.

Collaborations & Business Enquiries

For creator collaborations, partnerships, media enquiries, wholesale opportunities or other business-related requests, contact:

hello@upsole.com

Please include a short introduction and relevant details in your message so we can direct your enquiry to the right team.

Consumer Grievances

If your concern has not been resolved through regular customer support, you may contact our Grievance Officer.

Email: hello@upsole.com

Consumer grievances will be acknowledged and addressed in accordance with applicable Indian law.

Registered Business

UPSOLE

Operated by: GLAMPOSE


Business Address: G-320/321, RIICO Industrial Area, Manda II, Chomu, Jaipur, Rajasthan 303712, India

Email: hello@upsole.com

Website: www.upsole.com

We’d love to hear from you. Whether you need help with an order or simply have a question about UPSOLE, reach out and our team will get back to you.