TERMS OF SERVICE

Welcome to UPSOLE.

These Terms of Service (“Terms”) govern your access to and use of the UPSOLE website, including any purchases made through the website, mobile interface or other digital services operated by us.

Throughout these Terms, “UPSOLE”, “we”, “us” and “our” refer to GLAMPOSE, operating the UPSOLE brand. “You”, “your” and “customer” refer to any person accessing the website or purchasing products from us.

By accessing our website, creating an account, placing an order or otherwise using our services, you agree to these Terms together with our Privacy Policy, Shipping Policy, Cancellation Policy and Return, Exchange & Refund Policy.

If you do not agree with these Terms, please do not use the website.

1. About UPSOLE

UPSOLE is a footwear and lifestyle brand offering sneakers, footwear and related products through our online store.

Legal Entity: GLAMPOSE

Registered/Principal Address: G 320 321 RIICO Industrial area Manda 2 chomu Jaipur

Email: hello@upsole.com

Orders placed through the UPSOLE website are supplied and invoiced by the legal entity identified on the relevant invoice.

2. Eligibility to Use the Website

You must be legally capable of entering into a binding contract under applicable Indian law.

If you are under 18 years of age, the website and any purchase through it should be used only with the involvement and consent of a parent or legal guardian.

By placing an order, you confirm that the information provided by you is accurate and that you are authorised to use the payment method selected for the transaction.

3. Product Information

We make reasonable efforts to display our products, colours, materials, specifications, sizes and other details as accurately as possible.

However, colours may appear slightly different depending on your screen, display settings, lighting conditions or device.

As footwear may involve different materials, textures, engraved surfaces, suede, PU, EVA and other components, minor variations in shade, texture or finish may occur between production batches. Such reasonable manufacturing variations do not by themselves constitute a product defect.

Product measurements and size guidance are provided to help you select the appropriate size. Customers should review the relevant size chart before placing an order.

Where legally required, relevant product information including manufacturer/packer/importer information, country of origin, pricing and other mandatory declarations will be provided on the product, packaging or website as applicable.

4. Prices and Taxes

All product prices displayed on the UPSOLE website are in Indian Rupees (INR) unless stated otherwise.

Prices displayed to customers will include applicable taxes where required. Any delivery, convenience or other permitted charge applicable to an order will be disclosed before the customer completes payment.

We may change product prices from time to time.

A price change will not affect an order that has already been accepted by us, except where there has been an obvious technical, typographical or system-generated pricing error.

If an incorrect price is displayed because of an error, we may contact you before dispatch and provide the option to purchase the product at the correct price or cancel the affected item for a full refund.

5. Orders and Acceptance

Placing an order on our website constitutes an offer to purchase the selected product.

Receipt of an order confirmation does not necessarily mean that the order has been finally accepted or dispatched.

An order is considered accepted when we confirm processing or dispatch, subject to payment verification, stock availability and fraud/security checks.

We reserve the right to decline or cancel an order before dispatch for legitimate reasons, including:

•  Product being unavailable

•  Payment failure or payment verification issues

•  Incorrect or incomplete delivery information

•  Suspected fraud or unauthorised payment activity

•  Unusually large quantities suggesting unauthorised resale

•  Obvious pricing or system errors

•  Orders that may violate applicable law

If we cancel a prepaid order after payment has been successfully collected, the amount collected for the cancelled item will be refunded through the original payment method or another legally permitted method.

6. Payment

Available payment methods will be shown during checkout and may include UPI, credit cards, debit cards, net banking, wallets, cash on delivery or other supported payment options.

Payments may be processed through independent payment service providers.

UPSOLE does not normally receive or store complete card credentials where payment information is handled directly by an authorised payment gateway.

The availability of particular payment methods, including Cash on Delivery, may vary by PIN code, order value, previous ordering history or other reasonable risk-management criteria.

Any applicable COD or payment-related charge will be clearly shown before the order is placed.

7. Shipping and Delivery

We deliver to serviceable locations within India through UPSOLE or third-party logistics partners.

Estimated delivery dates displayed on the website are estimates rather than guaranteed delivery dates unless specifically stated otherwise.

Delivery times may be affected by circumstances outside our reasonable control, including extreme weather, transport disruption, public holidays, local restrictions, natural events or courier delays.

Customers are responsible for providing a complete and accurate delivery address and reachable contact information.

If delivery fails repeatedly because the customer is unavailable, provides incorrect information or refuses an otherwise correct order, the shipment may be returned to us.

Please refer to our Shipping Policy for current delivery timelines, charges and related information.

8. Order Cancellation

Customers may request cancellation in accordance with our Cancellation Policy.

If an order has not yet entered processing or been dispatched, we will make reasonable efforts to cancel it.

Once an order has been handed to our logistics partner, cancellation may no longer be possible and the applicable return or exchange procedure may need to be followed.

UPSOLE may cancel an order where reasonably necessary for reasons set out in these Terms. Any payment due back to the customer following such cancellation will be processed in accordance with applicable law and our refund process.

9. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our Return, Exchange & Refund Policy, which forms part of these Terms.

Nothing in that policy or these Terms is intended to limit any non-waivable rights available to a consumer under applicable Indian law.

Where a customer receives a product that is defective, damaged, incorrect, materially different from what was ordered or otherwise qualifies for return or redress under applicable law, the customer may contact us through the process provided in our Return, Exchange & Refund Policy.

For footwear returns or exchanges that are based on preference or sizing rather than a defect, eligibility may depend on the applicable policy and the condition in which the product is returned.

Where applicable, returned footwear should ordinarily be:

•  Unworn outside

•  Clean and undamaged

•  Returned with original tags

•  Returned with the original shoe box and included accessories

•  Free from avoidable stains, odours, scratches or wear

Customers are encouraged to try footwear indoors on a clean surface until they are satisfied with the fit.

We reserve the right to inspect returned merchandise before approving a discretionary return or exchange. This does not affect remedies that customers are legally entitled to receive for defective, incorrect or otherwise non-conforming goods.

Approved refunds will be processed through the original payment method or another permitted method as appropriate.

10. Promotions, Discounts and Coupon Codes

UPSOLE may offer promotional prices, coupons, gift cards or other benefits from time to time.

Unless otherwise stated:

•  Promotional codes cannot be exchanged for cash.

•  Only one promotional code may be permitted per order.

•  Promotions may have specific validity periods and eligibility requirements.

•  Certain products may be excluded from particular offers.

•  Promotions cannot ordinarily be applied retrospectively to completed purchases.

Any conditions specific to a promotion will be communicated with that promotion.

We may cancel or refuse a promotional benefit where there is genuine evidence of fraud, manipulation, technical exploitation or misuse.

11. Gift Cards and Store Credit

Where UPSOLE issues gift cards or store credit, their use will be subject to the conditions stated at the time of issue.

Gift cards and store credits are not redeemable for cash except where required by law.

Any expiry period, transferability restriction or product limitation applicable to a gift card will be disclosed in accordance with applicable requirements.

12. Customer Accounts

Certain website features may allow customers to create an account.

You are responsible for maintaining the confidentiality of your login credentials and for activities reasonably attributable to your account.

Please notify us promptly if you believe your account has been accessed without authorisation.

We may temporarily restrict or suspend an account where reasonably necessary to investigate suspected fraud, security breaches or misuse of the website.

13. Acceptable Use

You may use the UPSOLE website only for lawful purposes.

You must not:

•  Attempt to gain unauthorised access to the website, server or connected systems

•  Upload malware, malicious code or harmful material

•  Interfere with the website’s operation or security

•  Scrape or systematically extract website data without permission

•  Use automated systems to manipulate purchases, promotions or availability

•  Impersonate another person

•  Use false information for fraudulent transactions

•  Copy or commercially exploit UPSOLE content without authorisation

•  Use the website in a manner that violates applicable law

We may restrict access where reasonably necessary to protect UPSOLE, our customers or our technology infrastructure.

14. Intellectual Property

Unless otherwise stated, all intellectual-property rights associated with UPSOLE and the website belong to us or are used by us under appropriate rights or licences.

This includes, where applicable:

•  UPSOLE name and trademarks

•  Logos and brand marks

•  Shoe designs and design elements

•  Product photography

•  Artwork and illustrations

•  Engraved patterns

•  Packaging designs

•  Videos and campaign material

•  Website graphics and layouts

•  Written content

•  Product names and collection names

Access to the website does not grant you ownership or any commercial licence in UPSOLE intellectual property.

UPSOLE content may not be copied, reproduced, modified, distributed, sold, commercially exploited or used to create derivative commercial material without our prior written permission, except where such use is permitted by law.

15. Reviews and Customer Content

If you submit a product review, photograph, comment or other content to UPSOLE, you remain responsible for the content you submit.

You must not submit material that is unlawful, defamatory, fraudulent, abusive, infringing or misleading.

By voluntarily submitting content for publication on our website or official channels, you grant UPSOLE a non-exclusive licence to display, reproduce and use that content in connection with operating and promoting our business, subject to applicable law and our Privacy Policy.

We will not intentionally present a paid or incentivised endorsement as an independent customer opinion where disclosure is required.

16. Third-Party Services and Links

Our website may use or link to services operated by third parties, including payment gateways, logistics providers, analytics providers and social-media platforms.

A link to a third-party service does not necessarily constitute endorsement of everything provided by that third party.

Your use of an independent third-party service may also be governed by that provider’s own terms and privacy practices.

17. Privacy and Personal Data

We process personal information in accordance with our Privacy Policy and applicable Indian data-protection law.

Personal information may be used as reasonably necessary for purposes such as:

•  Processing and fulfilling orders

•  Delivering products

•  Processing payments and refunds

•  Customer support

•  Fraud prevention

•  Website security

•  Providing account functionality

•  Meeting legal and regulatory obligations

•  Marketing where permitted and appropriately authorised

Please read our Privacy Policy for details concerning the information we collect, purposes of processing, available choices and methods for contacting us regarding personal information.

18. Website Availability

We aim to maintain reliable access to our website but cannot guarantee uninterrupted or error-free availability.

From time to time, access may be interrupted because of maintenance, updates, technical failures, cyber incidents or circumstances outside our reasonable control.

We may change, improve or discontinue website functionality where reasonably necessary.

19. Product Use and Care

Footwear should be used for its intended purpose and in accordance with any care guidance supplied with the product.

Normal deterioration caused by wear, misuse, improper cleaning, exposure to unsuitable chemicals, excessive heat, deliberate damage or use outside the product’s intended purpose may not constitute a manufacturing defect.

The lifespan and appearance of footwear may vary depending on frequency of use, walking conditions, care and storage.

Nothing in this section excludes rights available for genuine manufacturing defects or other legally recognised product issues.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or restricted, including rights or remedies available to consumers under applicable law.

To the extent permitted by law, UPSOLE will not be responsible for indirect or consequential losses that were not reasonably foreseeable and that do not arise from our breach of a legal duty.

Nothing in these Terms is intended to remove liability arising from fraud, wilful misconduct, defective products where statutory product liability applies, or any other liability that applicable law does not permit us to exclude.

21. Indemnity for Misuse

To the extent permitted by applicable law, a user who deliberately misuses the website, infringes UPSOLE intellectual property, conducts fraudulent activity or unlawfully interferes with our systems may be responsible for losses directly resulting from such conduct.

This provision does not apply to a customer’s lawful exercise of consumer rights.

22. Force Majeure and Events Beyond Reasonable Control

UPSOLE will not be treated as having failed to perform an obligation where performance is prevented or materially delayed by circumstances genuinely beyond our reasonable control, subject always to applicable consumer law.

Such circumstances may include natural disasters, severe weather, governmental restrictions, major transport interruptions, widespread network failures, civil disturbances or other comparable events.

Where such circumstances materially affect an order, we will make reasonable efforts to inform the affected customer and provide the appropriate available remedy.

23. Grievance Redressal

We want concerns to be resolved directly and promptly.

For order, payment, return, exchange, refund or other consumer-related grievances, please contact:

Email: hello@upsole.com

We aim to acknowledge consumer grievances within 48 hours of receipt and endeavour to resolve them within one month, subject to the nature and complexity of the matter and applicable law.

Please include your order number and relevant supporting information so that we can investigate the issue efficiently.

Customers retain the right to seek remedies through the National Consumer Helpline, Consumer Commissions or any other authority or mechanism available under applicable Indian law.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes in our operations, website features or applicable legal requirements.

The latest version will be displayed on this page together with the date of the latest update.

Changes will apply prospectively unless applicable law requires otherwise.

Terms applicable to an already completed transaction will not be retrospectively altered in a manner that unlawfully reduces a consumer’s accrued rights.

25. Severability

If any provision of these Terms is found by a competent authority to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

26. No Waiver

If we do not immediately enforce a provision of these Terms, that does not automatically mean that we have permanently waived our right to enforce it later.

27. Governing Law and Dispute Resolution

These Terms and transactions through the UPSOLE website are governed by the laws of India.

Subject to rights available to consumers under the Consumer Protection Act, 2019 and other applicable laws concerning jurisdiction and dispute resolution, disputes concerning these Terms will be subject to the jurisdiction of competent courts and authorities in India.

Nothing in these Terms requires a consumer to surrender any jurisdiction, remedy or statutory right that cannot legally be waived by contract.

28. Applicable Laws

These Terms are intended to operate subject to applicable Indian law, including, where relevant:

•  Consumer Protection Act, 2019

•  Consumer Protection (E-Commerce) Rules, 2020, as amended

•  Indian Contract Act, 1872

•  Information Technology Act, 2000 and applicable rules

•  Legal Metrology Act, 2009 and applicable Packaged Commodities Rules

•  Digital Personal Data Protection Act, 2023 and rules, as and when applicable

•  Applicable tax, payment, intellectual-property and other laws and regulations

If any provision of these Terms conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of the conflict.

29. Contact Us

For general questions about these Terms or your UPSOLE order:

UPSOLE

Operated by: GLAMPOSE

Customer Care Email: hello@upsole.com

Website: www.upsole.com

For consumer grievances, please use the Grievance Office details stated above.