Privacy Policy

At UPSOLE, your privacy matters to us.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, place an order, create an account, communicate with us or otherwise interact with UPSOLE.

UPSOLE is operated by GLAMPOSE.

In this Privacy Policy, “UPSOLE”, “we”, “our” and “us” refer to GLAMPOSE, and “you” or “your” refers to the customer, visitor or other individual whose personal information we process.

This Privacy Policy should be read together with our Terms of Service, Shipping Policy and Return, Exchange & Refund Policy.

By using our website, you acknowledge the practices described in this Privacy Policy. Where consent is required for a particular use of your personal information, we will seek that consent separately as required by applicable law.

1. Information We Collect

The information we collect depends on how you interact with UPSOLE.

Information You Provide to Us

When you browse, purchase from us, create an account, contact customer care or otherwise interact with UPSOLE, you may provide information such as:

• Name
• Email address
• Mobile number
• Billing address
• Shipping address
• PIN code
• Order information
• Products purchased
• Shoe size and product preferences
• Account login information
• Communication and customer-support history
• Return, exchange and refund information
• Reviews, photographs or other content voluntarily submitted by you
• Marketing preferences
• Information necessary to verify or complete a transaction

Where a refund cannot be processed to the original payment method and another legally permitted refund method is required, we may request limited payment or bank information necessary to complete that refund.

We do not ask you to provide information that is not reasonably required for the relevant purpose.

2. Payment Information

Payments on our website may be processed by third-party payment gateways and payment service providers.

Depending on the payment method selected, these providers may collect information such as card details, UPI information, banking information, wallet details or other payment credentials directly from you.

UPSOLE generally does not receive or store your complete card number, CVV or other complete payment authentication credentials where those details are collected directly by an authorised payment provider.

We may receive limited transaction information such as:

• Payment status
• Payment method
• Transaction or reference number
• Refund status
• Amount paid
• Fraud or verification indicators

Such information may be used to process your order, issue refunds, reconcile transactions, investigate payment issues and prevent fraudulent activity.

3. Information Collected Automatically

When you visit the UPSOLE website, certain technical information may be collected automatically through Shopify, cookies, pixels and similar technologies.

This may include:

• IP address
• Device type
• Browser type
• Operating system
• General geographic region derived from your device or IP address
• Pages visited
• Products viewed
• Products added to cart
• Referring website or campaign
• Time spent on pages
• Checkout activity
• Website interactions
• Cookie or device identifiers
• Information relating to website errors, security and performance

We use this information to operate the website, understand how customers interact with UPSOLE, improve the shopping experience, measure marketing performance and protect the website against misuse or fraud.

4. How We Use Your Information

We may use personal information for the following purposes:

To Process and Deliver Your Orders

This includes using your information to:

• Confirm your order
• Process payment
• Prepare invoices
• Pack and dispatch products
• Provide tracking information
• Deliver your order
• Contact you regarding delivery issues
• Process cancellations
• Handle returns and exchanges
• Issue eligible refunds

To Provide Customer Support

We may use your information to respond to questions relating to:

• Products
• Sizing
• Orders
• Delivery
• Payments
• Returns
• Exchanges
• Refunds
• Complaints
• Website or account issues

To Operate and Improve UPSOLE

We may analyse customer and website activity to understand:

• Which products customers are interested in
• How visitors use our website
• Where customers encounter difficulties
• How our website performs
• Which product categories or colourways are popular
• How we can improve the shopping experience

Where possible and appropriate, aggregated or de-identified information may be used for business analysis.

To Prevent Fraud and Protect Our Business

Information may be processed to:

• Verify transactions
• Detect suspicious orders
• Prevent payment fraud
• Identify misuse of promotional offers
• Protect customer accounts
• Protect our website and systems
• Investigate security incidents
• Enforce our Terms of Service
• Establish, exercise or defend legal rights

To Comply With Legal Requirements

We may process or retain information when reasonably necessary to comply with obligations relating to taxation, accounting, consumer protection, law enforcement, legal proceedings, regulatory requirements or other applicable laws.

5. Marketing Communications

If you choose to receive marketing communications from UPSOLE, we may contact you through channels such as:

• Email
• SMS
• WhatsApp
• Push notifications, where applicable
• Other communication channels for which you have provided permission

Marketing communications may include:

• New product launches
• New colourways
• Restocks
• Offers and promotions
• Early-access opportunities
• Brand campaigns
• UPSOLE news

You may withdraw your marketing preference at any time by using an unsubscribe facility provided in the communication, changing available account preferences or contacting us.

Stopping marketing communications will not prevent us from sending transactional communications that are necessary for an existing order, payment, delivery, refund, account-security matter or customer-service request.

6. Cookies and Similar Technologies

UPSOLE and our service providers may use cookies, pixels, tags and similar technologies to operate and improve our website.

These technologies may be used for purposes including:

Essential Functions

Necessary technologies may support:

• Shopping cart functionality
• Checkout
• Account login
• Security
• Fraud prevention
• Website functionality

Analytics

Analytics technologies may help us understand:

• Website visits
• Traffic sources
• Product-page activity
• Customer journeys
• Website performance

Advertising and Marketing

Where enabled, advertising technologies may help us:

• Measure advertising effectiveness
• Understand whether advertisements lead to website visits or purchases
• Build or measure audiences
• Provide more relevant advertising
• Avoid showing repetitive or irrelevant promotions

Where required by applicable law or made available through our website, you may be able to manage non-essential cookie or tracking preferences through our privacy or cookie controls.

You may also adjust cookie settings through your browser, although disabling certain technologies may affect website functionality.

7. Shopify

Our online store is powered by Shopify.

Shopify provides technology that enables us to operate our storefront, checkout, orders, customer accounts and other ecommerce functionality.

As part of providing these services, Shopify may process personal information relating to visitors and customers.

Depending on the Shopify services and settings we use, Shopify may process information on our behalf and, for certain Shopify services, may process information for purposes determined by Shopify in accordance with its own applicable privacy terms.

You can learn more about Shopify’s handling of customer information through Shopify’s Consumer Privacy Policy.

We periodically review our Shopify Customer Privacy settings to ensure that the disclosures on this page remain consistent with the features enabled on our store.

8. Other Service Providers

Running an online footwear business requires us to work with trusted third parties.

Depending on your transaction and the services we use, information may be shared with categories of providers such as:

Payment Providers

To process payments, refunds and transaction verification.

Courier and Logistics Partners

To ship your order, provide tracking and complete delivery.

The information shared may include your name, mobile number, delivery address, PIN code, order information and other details reasonably necessary to complete delivery.

Technology and Hosting Providers

To operate, secure and maintain our website, databases and other business systems.

Analytics Providers

To understand website usage and performance.

Advertising Platforms

Where advertising technologies are enabled and legally permitted, limited information or online identifiers may be processed to measure campaigns or deliver relevant advertising.

Communication Providers

To provide email, SMS, WhatsApp or other customer communications.

Fraud and Security Providers

To detect suspicious transactions and protect customers and our business.

Professional Advisers

Information may be provided where necessary to lawyers, accountants, auditors, insurers or other professional advisers.

We aim to share only information reasonably required for the relevant service.

9. Social Media and Advertising Platforms

UPSOLE may operate official accounts or advertising campaigns through social-media and digital advertising platforms.

If you interact with UPSOLE through a social-media platform, information about your interaction may also be processed by that platform under its own privacy terms.

Where advertising tools such as conversion measurement, advertising pixels or audience technologies are enabled on our website, information about website interactions may be communicated to the relevant platform subject to applicable law, our privacy settings and your available choices.

We do not control how an independent platform processes information for its own purposes.

10. We Do Not Sell Your Personal Information

UPSOLE does not sell customer personal information for money as part of our business model.

We may, however, provide information to service providers and technology partners where reasonably necessary to operate our store, complete orders, provide services, prevent fraud, conduct analytics or perform marketing activities as described in this Privacy Policy.

Certain privacy laws outside India may use specialised definitions of terms such as “sale”, “sharing” or “targeted advertising”. Where such laws apply, additional choices or disclosures may be provided as required.

11. How We Obtain and Use Consent

Where applicable law requires your consent, we will seek it through an appropriate method before carrying out the relevant processing.

We aim to make requests for consent clear and specific to the purpose for which information is required.

You may withdraw consent for processing based on consent by contacting us or using any withdrawal mechanism we make available.

Withdrawal of consent will apply prospectively and will not affect processing already lawfully undertaken before the withdrawal.

If information is necessary to provide a service requested by you — for example, a delivery address to deliver an order — withdrawing or refusing to provide that information may mean that we cannot provide the relevant service.

12. Accuracy of Information

We encourage you to provide complete and accurate personal information.

If your contact details, delivery information or other personal information changes, please update it through your account where that functionality is available or contact us.

We may take reasonable steps to verify requests to change information, particularly where a change may affect account security, delivery or payment.

13. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or for such additional period as may be required or permitted under applicable law.

Retention periods may vary depending on the type of information.

For example, certain records relating to:

• Purchases
• Invoices
• Taxation
• Payments
• Refunds
• Consumer complaints
• Fraud investigations
• Legal disputes

may need to be retained for longer periods to meet legal, accounting, regulatory or legitimate record-keeping requirements.

When personal information is no longer reasonably required, we may delete, anonymise or securely dispose of it in accordance with our processes and applicable law.

Deletion of a customer account does not necessarily require deletion of transaction records that we are legally required or permitted to retain.

14. Security of Your Information

We take reasonable technical, organisational and operational measures intended to protect personal information against risks such as:

• Unauthorised access
• Unauthorised disclosure
• Loss
• Alteration
• Destruction
• Misuse

Depending on the nature of the information and systems involved, these measures may include access restrictions, account controls, secure service providers, encryption or other appropriate safeguards, system monitoring, backups and internal security procedures.

However, no website, transmission method or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account password and should not share verification codes, passwords or payment authentication credentials with other people.

15. Personal Data Breaches

If we become aware of a personal-data security incident, we will investigate it and take reasonable steps to contain and address the issue.

Where required under applicable law, we will notify affected individuals and/or the appropriate authority in accordance with the requirements that apply at that time.

16. International Processing and Transfers

Some of the technology, ecommerce, cloud, analytics, payment or other service providers used by UPSOLE may operate infrastructure or process information outside India.

Where personal information is transferred or processed outside India, we will take steps reasonably required by applicable Indian law and use appropriate contractual, technical or organisational arrangements where applicable.

International processing does not reduce the responsibilities we have under laws that apply to UPSOLE.

17. Your Privacy Choices and Rights

Depending on the law applicable to you and the nature of our processing, you may be able to request that UPSOLE:

• Confirm whether we hold or process personal information relating to you
• Provide access to information concerning our processing
• Correct inaccurate or incomplete personal information
• Update personal information
• Erase personal information where legally appropriate
• Withdraw consent where processing is based on consent
• Stop sending direct marketing communications
• Address a complaint relating to our handling of your personal information

Where applicable under Indian data-protection law, you may also have the ability to nominate another individual to exercise certain rights in the circumstances provided by law.

To make a privacy request, contact:

Privacy Email: hello@upsole.com

Please include enough information for us to reasonably identify you and understand your request.

For security purposes, we may need to verify your identity before acting on certain requests.

We may decline or limit a request where permitted or required by law, including where information must be retained to comply with a legal obligation or resolve a transaction or dispute.

18. Withdrawal of Consent

Where our processing relies on your consent, you may withdraw that consent through the means made available by UPSOLE or by contacting us.

We aim to make withdrawal reasonably accessible.

After valid withdrawal, we will stop the relevant consent-based processing unless continued processing is permitted or required under applicable law.

Withdrawal from marketing does not affect information that must be processed to fulfil an existing order or comply with legal requirements.

19. Children

UPSOLE is not intended to knowingly collect personal information directly from children in circumstances where doing so would require parental consent under applicable law.

If an individual is under 18 years of age and wishes to create an account, purchase a product or otherwise provide personal information, a parent or legal guardian should be involved where required.

Where applicable law requires verifiable parental consent before processing a child’s personal information, we will take appropriate steps before carrying out such processing.

If you believe a child has provided us with personal information without appropriate authorisation, please contact us.

20. Reviews, Photographs and Other Customer Content

If you voluntarily submit a review, photograph, video or other content to UPSOLE, we may process:

• Your review
• Display name
• Product purchased
• Photograph or video submitted
• Date of submission
• Other information included voluntarily by you

If content is intended to be displayed publicly, please avoid including private information that you do not want others to see.

Where UPSOLE wishes to use customer content for advertising or promotional purposes beyond the context in which it was originally submitted, we will obtain any additional permission required by applicable law.

21. Links to Other Websites

Our website may contain links to external websites or services that are not operated by UPSOLE.

Once you leave our website, the privacy practices of the external website or service will apply.

We encourage you to review the privacy information provided by those services before submitting personal information.

22. Disclosure Required by Law

We may disclose personal information where disclosure is reasonably required to:

• Comply with applicable law
• Respond to a valid legal order
• Cooperate with an authorised government or law-enforcement request
• Investigate suspected fraud or unlawful activity
• Protect the safety or legal rights of UPSOLE, our customers or others
• Establish, exercise or defend legal claims

We will not voluntarily disclose more information than we reasonably believe is required for the relevant lawful purpose.

23. Business Transfers

If UPSOLE or the business operating UPSOLE undergoes a restructuring, merger, acquisition, financing, sale of business or transfer of assets, personal information may be transferred as part of that transaction where legally permitted.

Any successor handling the information will be expected to process it in accordance with applicable law and the commitments that apply to that information.

24. Privacy Grievance Officer

For questions, requests or complaints concerning your personal information, you may contact our Privacy Grievance Officer.

Email: hello@upsole.com

We aim to acknowledge and address privacy grievances promptly and to resolve them within the period required under applicable law.

Where the currently applicable legal framework requires resolution within one month, we will endeavour to complete the grievance process within that period.

Please include sufficient details for us to understand and investigate your concern.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time because of:

• Changes to our website
• New services or features
• Changes to technology providers
• Changes in advertising or analytics tools
• Changes in our business practices
• Changes in applicable law or regulatory guidance

The latest version will be published on this page with an updated “Last Updated” date.

If a change materially affects how we process information for a purpose requiring fresh consent, we will obtain consent where required by applicable law.

26. Applicable Indian Data-Protection Framework

This Privacy Policy is intended to operate in accordance with applicable Indian privacy and information-technology laws, including, as applicable from time to time:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act, 2023
• Digital Personal Data Protection Rules, 2025
• Other applicable rules, regulations, notifications and legal requirements

Where a provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

27. Contact UPSOLE

For privacy-related questions:

UPSOLE

Operated by: GLAMPOSE

Customer Care Email: hello@upsole.com

Website: www.upsole.com

For formal privacy grievances, please contact the Privacy Grievance Officer listed above.